Careers

Full-time  · $16 / hour

457 County Road 347, La Vernia, TX 78121

Posted 13 weeks ago

Job Description

Answer a multi-line telephone system and provide excellent customer service. Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. Pay: $16+ DOE hour with compensation spiff program for maintenance agreement sales. Benefits: Medical (employer covers 50%), Dental, Vision, Paid Vacation and Paid Holidays. Work Hours: Monday – Friday; 8am to 5:00pm weekend and afternoon on call rotation. Required Qualifications: High School diploma or equivalent 2+ years relevant work experience is a plus but not required Ability to pass a pre-employment drug and background check Prior dispatch experience preferred Experience using House call pro (or other dispatching software) is a plus Positive, “can do” attitude is a must Advanced customer service skills Highly proficient computer skills Works successfully in a fast-paced environment Great problem-solving skills Prioritization and organizational skills Ability to multi-task Experience answering a multi-line telephone system Geographical knowledge of service area and map reading skills Ability to accommodate On Call dispatching duties as well.

Email paul@diamondbackacr.com to apply or for more information